Find answers to common questions about Trusible, our digital asset custody services, security practices, and how we help you access and hold your digital assets securely.
What is Trusible?
Trusible is a secure digital platform that facilitates access to selected digital assets, including Bitcoin and digital gold, through licensed third-party service providers. Our platform is designed for long-term capital preservation, with a focus on security, transparency, and simplicity.
Is Trusible an exchange or trading platform?
No. Trusible is not a crypto exchange and does not operate as a trading venue. The platform is designed to facilitate user-directed transactions and long-term asset holding, not high-frequency or speculative trading.
What assets can I access on Trusible?
Trusible currently supports Bitcoin and digital gold. Asset selection is intentional and conservative, aligned with long-term value principles.
Does Trusible hold or custody my assets?
No. Trusible does not directly hold, control, or custody client assets. Digital assets are safeguarded by licensed, institutional-grade third-party custodians who specialize in asset protection and settlement services.
Who controls the private keys?
Private keys are managed by the appointed custodians in accordance with their institutional security standards. Trusible does not manage or have unilateral control over private keys.
How are assets protected?
Assets are protected through licensed, institutional-grade custodians, segregation of client assets, and established security and operational controls. This structure mirrors best practices used in traditional financial institutions.
Can Trusible access or move my assets without permission?
No. All asset movements are user-directed and executed in accordance with agreed platform and custodian processes.
What happens if Trusible experiences a system issue?
Client assets remain safeguarded with third-party custodians and are not held on Trusible's balance sheet. Platform disruptions do not affect the underlying custody of client assets.
What happens if Trusible ceases operations?
Client assets are held with third-party custodians and remain segregated from Trusible's operations. Users retain ownership of their assets and can continue to access them in accordance with custodian policies and procedures.
Is Trusible regulated by MAS?
Trusible operates as a digital platform facilitating access to third-party asset services. Custody, settlement, and certain transaction services are provided by licensed third-party providers. Trusible is committed to regulatory alignment and engages with compliance frameworks appropriate to its activities.
Does Trusible perform KYC and AML checks?
Yes. Trusible implements customer due diligence, identity verification, and transaction monitoring appropriate to platform activities and regulatory expectations.
What are the risks of digital assets?
Digital assets, including Bitcoin, are subject to market volatility and may experience significant price fluctuations. Clients should carefully consider their financial objectives and risk tolerance before engaging with digital assets.
Does Trusible provide investment advice?
No. Trusible does not provide investment advice, portfolio management, or personalized recommendations. All transactions are user-directed.
What technology risks should I be aware of?
While Trusible employs robust security and operational controls, technology-related risks may still arise, including system disruptions or third-party service interruptions.
What about third-party risks?
Trusible relies on licensed third-party service providers for custody and settlement services. These providers operate under their own terms, policies, and regulatory obligations.